Object-Based Segmentation Found Four New Audience Segments

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Business Challenge

Explore reasons moderately affluent consumers are uninsured

An individual health insurance provider wanted to understand why consumers whose incomes could support buying health insurance were choosing not to be insured. A qualitative initiative provided input into the survey design. A web-based quantitative approach was then used to survey uninsured consumers with moderate to high incomes in the client’s coverage footprint.

TRC’s Solution

Phase 1: Qualitative provided input into the quant survey design.

Phase 2: TRC employed quantitative object-based segmentation that revealed four segments based on demographics and attitudes toward healthcare.

We were then able to align the client’s current product offerings with each segment to determine product fit and gaps between what is desirable and what is offered.

Successful Results Implementation

These results not only allowed the client to further tailor existing products to each segment of the market, but also to hone their message. Subsequent focus groups in 3 cities validated the findings and set the client up for a successful launch.